Crickex Bangla Privacy Policy —
Your Data Is Safe With Us

This Privacy Policy Crickex Bangla Applicable to all members and visitors of the platform. By using the crickex bangla website or mobile app, you agree to the data collection and usage practices described in this Privacy Policy.

We understand how important your personal information is to you. With that in mind, Crickex Bangla has crafted this policy to ensure the purpose behind every piece of data collected is transparent, and that you remain in control at all times.

Crickex Bangla only collects information that is necessary to deliver our services properly. Details are outlined below:

At Registration: When you register with crickex bangla, we collect your name, date of birth, mobile number, email address, and area of residence. This information is used to create your account and verify your identity.

During KYC Verification: A copy of your national ID or passport may be requested for large withdrawals or where legally required. These documents are stored with the highest level of security, and any unnecessary copies are deleted once verification is complete.

Automatically collected during use: When you use our platform, certain information is collected automatically — such as your IP address, browser type, device model, and login time. This data is used for security monitoring and fraud prevention.

Crickex Bangla uses your information for the following purposes:

• Account Management: To create your account, verify your identity, and ensure secure login.
• Payment Processing: To process deposits and withdrawals quickly and accurately.
• Customer Support: To understand and resolve your issues.
• Security & Fraud Prevention: To detect unusual activity and protect your account.
• Promotions & Offers: To send you relevant bonuses and promotions based on your preferences. You can opt out at any time.
• Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
• Platform Improvement: To analyze usage patterns and deliver a better experience.

Crickex Bangla does not sell, rent, or commercially share your personal information with any third party. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, or Rocket.
• Technology Service Providers: With server operators and security software providers, all operating under strict confidentiality agreements.
• Legal Authorities: In response to lawful requests from government or law enforcement agencies under Bangladeshi law.
• Fraud Prevention: With approved fraud prevention services that adhere to the same security standards.

Crickex bangla uses industry-leading technology to keep your data safe. Our security infrastructure includes:

• SSL-256 Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & Intrusion Detection: Prevention of unauthorised access.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Password Hashing: Your password is never stored in plain text on any system.
• 24/7 Security Monitoring: Round-the-clock system monitoring.

Please keep in mind — no internet connection can guarantee 100% security. That's why you should keep your password strong, never share it with anyone, and contact us immediately if you notice anything suspicious.

Cookies are small text files stored in your browser. Crickex Bangla uses cookies for the purposes listed below:

You can disable any optional cookies through your browser settings. However, disabling essential cookies may cause certain parts of the site to function incorrectly.

You have the following rights regarding your data on Crickex Bangla:

Crickex bangla is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

Age is verified at registration, and KYC documents are requested in suspicious cases. If we discover that a minor's information has been collected inadvertently, it will be deleted immediately and the account will be closed.

Crickex bangla does not retain your data indefinitely. Specific retention periods are defined for each type of information:

• Account Information: For the duration your account is active and 5 years after closure (as required by legal obligations).
• Payment Records: 7 years from the date of transaction (as required by financial regulations).
• Game History: 3 years after account closure.
• Customer Support Records: 2 years from the date of resolution.
• Log Files & Browsing Data: Automatically deleted after 90 days.
• KYC Documents: Any unnecessary copies are deleted within 30 days of verification completion.

Crickex Bangla may update this Privacy Policy from time to time — due to changes in technology, legal requirements, or service improvements. When changes are made:

• You will be notified of significant changes via email or in-app notification.
• The "Last Updated" date at the top of the page will always reflect the most recent version.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Contact us to request a copy of a previous version.

For any privacy-related questions, complaints, or requests to exercise your rights, please contact us through the following:

• Email: privacy@crickexbangla.net
• General Support: support@crickexbangla.net
• Live Chat: Log in to the platform and reach us through the support option.

We typically respond within 7 business days. Complex matters may take up to 30 business days.